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高效训练 Boost Camp

By 作者:乔伊□德克斯; 译者:毛雅琴 工商业界的经理级主管应好好投资在栽培新进人员的训练计划上。 有效的训练计划不仅能使新员工稳定下来,更提升其忠诚度,以及客户服务品质。当新职员一开始就受到欢迎,又得到良好的训练,他们除了比较容易和大家打成一片外,也较容易贡献一己所长。他们不仅会在亲朋好友之间传递好的口碑。他们更能在客户、商业夥伴、及供应商之间游刃有余。 不当的训练计划会使公司行号得不偿失。而且一开始就不顺利的员工也不会久留。若公司的流动率很大,就代表著需要不断的训练、栽培、及补充新血。这时更需振奋员工的士气。因为每一次有人离职,都会有其他员工问:「我是否也该考虑换工作了?」 虽然很... >Full Story

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充分授权的管理经营 Fully Delegate

By 译者:朱崇鹣 你大概对以下的场景不会感到陌生吧? 你正要进办公室的时候,一位下属挡住了你,想要跟你报告他的进度,说□「我打了一个电话给比而,他说我们的企划案要到七月七号才能做完,所以我要先去处理史密斯这个帐户,吃完午饭我再去管莱恩这个客户。业务通讯这个企划案,六月17日可以做完。嗯,顺便提一下我们的影印机坏了。要不要我去找人修理?」 当你正要跨进办公室的时候,另一位职员又挡住你要向你做他的报告了。这下又去掉三分钟。 烦死了吗?当然!你会想这些职员为什么不能各自负... >Read More


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  • Serena Wang 蔡佩芬 said: 親愛的Anne 感謝你的信任,從你的提問我可以感受到你很關心你的孩子,也能夠體會你的無奈,請問你有帶他去看過心理醫... Read More »
  • Anne said: 你好,我孩子今年20岁,他有忧郁症了,他不想去读书也不想找朋友,也不要看心理医生,也不出门,每天都在房里。他自己也... Read More »
  • Serena Wang 蔡佩芬 said: 非常感謝你的提醒,我們會馬上改善。以馬內利... Read More »